One of the main reasons companies choose not to adopt cloud storage is fear that their data may be compromised or corrupted by the provider. It is certainly true that entrusting your data to be managed by somebody else is always going to be a risk, however assuming that your internal storage solutions are more secure is not necessarily the case.
If you maintain your data storage, you could still have a power failure, your drives could still break down, your employees could still steal information or carelessly cause security breaches. No system is 100% safe.
If you decide to make the jump, one of your key allies is the Service Level Agreement (SLA). These legal terms outline what level of service the provider agrees to deliver, their responsibilities, and how they safeguard your data.
It provides assurances that even if something goes wrong, you will be taken care of.
What To Look Out For In An SLA
Does the provider guarantee uptime and response time?
Does the provider guarantee that you’ll be able to access your data 24/7 and with any connected device?
What are their security procedures, how is your data safeguarded, do they have backups, and what do they do if something goes wrong?
Do they commit to protecting your privacy, and how is this accomplished?
Are their staff actively maintaining your storage, or do they only show up when things go wrong and you report it to them? Do they promise seamless updates and upgrades?
Mediation and Support:
If something goes wrong who will speak with you, what is the complaints process, and how can you make a claim?
Ending the Relationship:
What happens if you decide to move to another provider or take your storage in-house again? Will they provide a smooth transition, are there any hidden charges?
Cloud storage offers huge practical benefits over regular storage solutions. As long as you outsource to a reputable company with a clear written agreement, your data should not be at any more risk than if it was in-house.